Terms, Refunds & Privacy

Last updated: July 9, 2026

About Easy.AI

Easy.AI installs and manages AI-powered phone answering systems for plumbing and home-service companies. Our service answers business calls 24/7, routes emergency calls to the owner's cell phone, sends missed-call text-backs, and books appointments into the client's scheduling software.

Pricing: Plans consist of a one-time setup fee ($397–$997 depending on plan) plus a monthly management fee ($147–$397/month). Full plan details are on our pricing page.

Contact / customer support: easyai.inquiries@gmail.com — we respond within 1 business day.

On this page: 1. Terms of Service 2. Refund & Cancellation Policy 3. Privacy Policy

1. Terms of Service

The service

Easy.AI provides setup, configuration, and ongoing management of an AI-powered phone answering system for your business ("the Service"). The specific features included depend on the plan you purchase (Starter, Standard, or Pro), as described at checkout and on our pricing page.

Setup and go-live

We aim to have your system live within 48 hours of purchase. This timeline depends on you providing accurate business information through our intake questionnaire (business hours, services offered, emergency keywords, and access to any software we are integrating). You will be given the opportunity to test and approve the system before it goes live on your business phone line.

Your responsibilities

Billing

The one-time setup fee and the first month of service are charged at checkout. The monthly management fee then renews automatically each month. Payments are processed securely by Stripe; we do not store your card details.

Limitations of liability

While we design the Service to answer and route calls reliably, no phone or AI system is perfect. Easy.AI is not liable for lost business, missed calls, misrouted calls, or errors made by the AI system, and our total liability for any claim is limited to the fees you paid us in the three (3) months preceding the claim. The Service is not suitable for emergency (911-type) dispatch and should not be relied upon as such.

Termination

You may cancel the monthly plan at any time as described in the Refund & Cancellation Policy below. We may suspend or terminate service for non-payment or misuse of the Service, with notice where practical.

2. Refund & Cancellation Policy

Monthly plan — cancel anytime

There is no long-term contract. You may cancel your monthly management plan at any time with 14 days' written notice (email is fine). Your service continues through the end of the notice period, and you will not be billed again after that. Monthly fees already billed are not refunded, but you keep the service for the period you paid for.

Setup fee

The one-time setup fee covers the labor of building, configuring, and launching your system. It is refundable in full if you cancel before we begin the build. Once your system has been built and you have approved it for go-live, the setup fee is non-refundable.

If we can't deliver

If we are unable to get your system working for your business — for example, due to an incompatibility we can't resolve — we will refund your setup fee and any unused monthly fees in full.

How to cancel or request a refund

Email us at easyai.inquiries@gmail.com with your business name. We confirm all cancellations in writing within 1 business day.

3. Privacy Policy

What we collect

How we use it

We use your information solely to provide, support, and improve the Service, to communicate with you, and to send performance reporting. We do not sell your personal information to anyone.

Third parties we rely on

We share data only with service providers needed to run the Service: our AI phone platform provider, payment processing (Stripe), website hosting (Vercel), and scheduling/CRM tools you ask us to integrate with (e.g., Jobber, Housecall Pro, Google Calendar). Each processes data under its own privacy terms.

Data retention and your rights

We keep your data while you are a client and for a reasonable period afterward for legal and accounting purposes. You may request a copy of your data or ask us to delete it by emailing easyai.inquiries@gmail.com. We honor deletion requests except where retention is required by law.

Questions

Any questions about these policies: easyai.inquiries@gmail.com.